Detailed Golf Info
The following additional information will help ensure that your expectations are met and that our commitment to you is within our control. Please read it carefully.
While we will do everything possible to confirm your requested tee times, please be aware that golf courses reserve the right to alter preferred tee times. This is thankfully rare. If your tee times should not be available for any reason, we will offer you the nearest possible alternative. When booking tee times for 2, 3, 5 or 6 players, golf courses reserve the right to make all matches up to a four ball. This is more likely in peak times, and can lead to situations in which you have to play with players who are not in your party. Singles are not normally allowed to play on their own at peak times and will usually be required to join another group.
When selecting tee times, bear in mind the opening hours of the courses (generally 6.30- 7:30am depending on the time of year) and the fact that some courses offer split tee starts which allow them to get more players on the course each day. The downside to this is that some of the most popular start times (e.g. 10am) may not be an option, and in these cases start times will only be available in the early morning, late morning and through the afternoon.
Unfortunately, some golf courses do not accept advance booking of golf buggies (unless of course the buggy is included in your booking which will be mentioned on your voucher) and you will need to book and pay for them at the pro shop (golf reception) on the day of your round. One exception to this is if you can produce a medical certificate that substantiates your need for a buggy; in this event we will contact the course and do everything within our power to reserve a buggy.
Although the standard of golf courses is inspected on a regular basis, their actual playing condition may vary from time to time. Course maintenance will also happen from time to time and is often scheduled at such short notice, depending on weather, meaning that we are not always made aware of when this will occur. Equally, in particularly dry spells, when there are water bans in place, fairways and greens may be burnt and not in the best of playing conditions. Events such as these are out of our control and we cannot be held responsible for the condition of the course during your golf holiday. Furthermore, any comments relating to course condition outlined in our course descriptions apply to the condition of the course at the time of writing, and we cannot be held responsible for any discrepancy between actual and described course conditions.
Adverse weather is at times sadly inevitable and golf courses may either close or operate temporary tees and greens at their sole discretion. Golf played on temporary greens and tees is considered to be an accepted part of playing winter golf and is therefore non-refundable. We cannot be held responsible for trolley or buggy bans that may be enforced when a course is wet.
We strongly recommend that your travel insurance covers golf abroad. If inclement weather means you can’t play golf on your golf holiday due to course closure, it is normal practice for courses to issue a voucher to play at another time. If you are unable to use this voucher during your stay, we will supply information for insurance purposes if requested. You can also ask the course to give you a voucher confirming that they will not charge us for the round of golf booked and when this is agreed with the course we will process the refund. Each hotel and golf course sets its own inclement weather policy. All decisions regarding partial refunds or green fee vouchers are solely at the discretion of the hotel and golf course and are final. We cannot be held responsible in the event of inclement weather.
Whilst we will always do everything possible to help you in the event of problems, it is usually easier to resolve issues at the time rather than after the holiday has been completed. If you require our help you should contact our Customer Services Department on +44 1202 653 655.
AT THE COURSE
1. Be On Time
It is your responsibility to be on the 1st (or 10th) tee ready to play at the time specified. If you are late, course officials may refuse to let you onto the course and are not obliged to allocate a new start time or issue a refund of your green fee. For this reason we advise against booking start times on the day of arrival due to possible delays in transit. Any tee time you book is done so entirely at your own risk, as neither bookyourgolf.net nor the golf course itself are under any obligation to rearrange tee times or issue a refund should you miss your start time.
2. Present your valid Booking Voucher & (where applicable) your Handicap Certificate
When you book with us, we will, as proof of your booking, send via email a voucher bearing the branding of bookyourgolf.net and in some cases the branding of a local golf operator. You must present this voucher upon arrival at the course. Failure to do so can make it difficult for courses to confirm that you do indeed have a booking, and they may reserve the right not to let you on the course. Further, some courses require handicap certificates from visitors before allowing them to play, so we would suggest that you carry yours with you to every course you visit just in case. Check the requirements of any courses you wish to play in advance for handicap requirements. We cannot be held responsible for a golf course not allowing you to play because you do not have your handicap certificate or do not meet the handicap requirements.
3. Dress appropriately
Appropriate clothing and footwear should be worn at all times both on the course and in the clubhouse. Most courses reserve the right to prevent you from playing if you are unsuitably dressed. Dress codes tend to be consistent from one course to another all over the world, but if you are in any doubt you should clarify the situation with the course management in advance of your arrival. Tailored shorts and collared shirts are generally the accepted standard for summer, and long socks are not usually necessary. Golf shoes are essential (no trainers) as most courses insist upon soft spikes. Check your golf shoes have soft spikes before you depart.
4. Behave appropriately
Proper golfing etiquette should be observed at all times whilst on the golf course. Please respect those you are playing with as well as the group behind. Try to avoid slow play and keep up with the group in front of you; do not spend too much time looking for lost balls. If you insist on the full five minutes as alloted by the rules, please wave the group behind you through. Always leave the putting green promptly as soon as everyone has holed out. Be kind to the course: repair divots and pitch marks, rake bunkers after use, and observe buggy rules where applicable.
Courses reserve the right to refuse players access to the golf course if they are considered a danger to themselves or others, like to cause offence or disturbance to others, or behave in a manner unacceptable to the management of the course. Excessive drunkenness applies here. We cannot be held responsible for you being denied access to a golf course in the event of the course management deciding that you are in an unfit state to play. Furthermore, when you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the course or hotel. Should you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and other party's full legal costs) as a result of your actions.